Business Policies
Home General Information House Rules Refunds

Business Policies

General Information

House Rules

Refunds

SSQQ Business Policies at a Glance

There is the distinct possibility that SSQQ is the most complicated dance studio ever created. This page helps you review our policies quickly.   Please direct questions to:  Rick Archer   dance@ssqq.com

Stuff Happens/
Something Comes Up/
People Change Their Minds

A Deal is a Deal

Dance classes are a "leisure time" activity. They are a great deal of fun.

However, as the word "leisure" implies, whenever something more important comes up, dance classes become expendable.  Over the course of a month - the length of a dance semester - the chances of "something coming up" are pretty good.  We accept this obvious reality without hesitation or rancor.

Many of You, Few of Me

SSQQ averages 1,200 customers a month. The sheer numbers dictate that we set up basic ground rules known as "Policies" to put a limit on the amount of changes we can accept without going nuts.

Registration Week

The First Week of the Dance Semester is known as Registration Week. Each night we have 3 or 4 Registrars on duty to handle Walkin Registration, answer questions, handle problems and make changes.

First Night of Class

First Night of Class is defined as the Night you register for. If you walk in the door and register on Monday, then Monday is your "First Night of Class".

If you use Online Registration and register for a Monday class, but walk in on Tuesday, Monday is still your legal "First Night of Class".

Changes such as Refunds or Course Switches must be made on or before the "First Night of Class" if you wish to avoid a penalty.

First Night of Class:
One Hour Grace Period

The First hour of the First night of class is important. Known as "Grace Period", it serves as an Evaluation Period.  This hour gives you the opportunity to take your class at no risk and make an informed decision as to whether the class is right for you or whether you wish to make a change. This change can be made during Break (8 pm weeknights or 5:30 pm weekends) at the Registration Desk.  

You can ask for a Refund. You can ask to switch to another class. There is no penalty to do either. We will give you your money back without rancor and we don't mind at all helping you transfer to another class if you wish.

Use it or Lose it -
The Non-Verbal Contract

"I hereby acknowledge that no one at your business forced me or tricked me into coming here. I come of my own free will.

I think I am interested enough in dance to show up at this place 4 times in a 30-day period. I understand if I lose interest for any reason or something more important comes up, I can take the class over again at a later date for free using my "Exception" or for half-price.

But if I choose to stick around after one hour of my first class, I won't get my money back no matter how much I kick, scream or holler. That's the risk I take."

SSQQ Refund Policy

Once the One-Hour Grace Period on the First Night of class is over, no Refunds will be issued. This rule applies to Online and Walkin equally. No exceptions.  If you do not wish to continue to take your class, your tuition will be placed in your account as "Credit".

You cannot cancel a class by email; only in person. However you may use email to postpone taking the class you signed up for to a later date.  You may use email to switch to another class in the same month (until the end of the second week).  You may use email to postpone your class to a later date. You can even transfer your class credit to another person in the form of a Gift Certificate.  dance@ssqq.com

Second Week of Class

90% of all Registrations are handled in the First Week. Since Refunds are almost never asked for in the Second Week, we shorten the Grace Period from one hour down to 30 minutes. In other words, the Registrar leaves after 30 minutes.

Third and Fourth
Week of Class

We do not permit Registration in the Third or Fourth Week of Class unless you obtain EMAIL PERMISSION in Advance (dance@ssqq.com). The Hall Monitor will stop you and turn you away. It is not fair to the existing class to allow people into class after the movie is "half over".  Now if you take a private lesson to catch up, that's another story... but you will still need an EMAIL PERMISSION SLIP.

No Refunds for Double Charges can be issued at the studio in the Third and Fourth Week for the simple reason that there is no Registrar on duty to help you.

Double Charges on
Credit Card

Electronic Transactions

Accidental double-charges on your credit card bill do occur. This problem is caused by the customer hitting the "Back Button" or the "Submit" button a 2nd time while the Internet is busy processing your initial Online Registration transaction.  Do not worry. We will not keep your money.

If you catch the problem quickly, we can handle it during Second Week Registration of the current month. Bring the information with you when you come in the Second Week.   If you catch the problem in the Third or Fourth Week, then we will handle it in the First Week of the following month.  Again we will need to see the paper evidence and we will need your Credit Card in order to swipe it AT THE STUDIO.

Electronic Transactions

There is a common misconception that all Registration Problems can be handled by emailing the studio and we magically hit a command and the problem goes away. Nothing could be further from the truth.  The real story is documented at great length in the article known as "Electronic Transactions".

Exception Rule

All Rules are made for a Reason, but we try to be understanding as well.  In addition, we consider "Ignorance of the Rules" to be a Legitimate Excuse. Our list of Rules and Policies is so vast that flexibility is sometimes called for.

Therefore we have an Exception Policy. If you ask for something that bends our Rules, but doesn't threaten to put us out of business, we might be able to say,

"This is the Policy and you can find it here on the Internet at www.ssqq.com, but if you wish, we will make an Exception for you in this situation.

Please email ssqq in advance to ask, dance@ssqq.com

Overcharges -
Paying Full Price for a
Repeat Class

The time to ask for any Refund is on or before the day your class starts at the studio. Bring your credit card.

Two or three times a month, we are approached after the fact with a refund request made by students who paid full price using OnLine or Walk-in for a class that they are repeating.  They ask for a refund.  This is too late.

After your class starts, there are no refunds. However we will gladly turn your overpayment into Credit.  Just email us at dance@ssqq.com.   One more thing - we are not mind-readers.  If you are repeating a class, please tell us so we can check the database and get the price right the first time.

Email Sent to
SSQQ Dance Studio


The SSQQ policy regarding email is that we have the right to reprint anything sent to us either in our Newsletter, on our website, or both.  This includes snail mail as well as email.

That said, if you let us know your correspondence is private, we promise to omit your name plus any references that might give away your identity.

You in turn have the right to reprint any of our direct correspondence and/or replies just as long as you do not change the wording.

House Rules

SSQQ averages 150 guests a night.  We have a lot of fun, but with this many people, SSQQ has to set common sense limits.  After all, even playgrounds have rules. Please take a look at the 12 Basic SSQQ House Rules.

Group Tuition Cannot be
Switched to Private Lessons

This deeply misunderstood Rule is explained at great length in the "Tuition Switch" article.  Basically it says: "A Deal is a Deal and we won't change the Deal after the fact". Please read the article for this to make any sense at all.

xx
Note: There is so much information that it may be difficult to find exactly what you are looking for.
Try hitting "Control F" to bring up your "Find function" and type in a key word.
Calendar & Parties Exceptions Prices Referrals
Cell Phones Group Discounts Refer new students Refunds
Children Group Private Lessons Partner Needed? Registration Online
Classes Missing Guests Questions FAQ Registration Walkin
Classes Parallel Half-Price Repeat Classes Private Lessons Repeat Class Half-Price
Classes Switch Husband Won't Dance Private Lessons Group Rudeness
Clothes/Shoes Making up a Class Private Lessons Wedding Volunteering
Cost of Class/Prices Map to Studio Same Sex Dancing Watching Classes
Credit for Missed Classes Missing Classes Starting in Second Week Wedding Private Lessons

SSQQ HOUSE RULES are explained here in brief.             
Please direct all questions to Rick Archer, dance@ssqq.com

HOUSE RULES EXPLANATIONS
goes into great detail.

TEN MINUTE BREAKl
starts at 8 pm, 5:30 for Weekend classes
Common courtesy explains why we ask you to stay in your classroom until Break Time.
If you leave class early to walk through any room, you interrupt their class.
CELL PHONES
must be turned off for class unless they are ON your body
Common courtesy to fellow students explains this simple request.
We take a Break at 8 pm... check your messages then.
CHILDREN
are not permitted at the studio
SSQQ is a Playground for ADULTS.
Kids have no place being here nor is there any free space to put them.
EXCEPTIONS
must be arranged in advance.  Email dance@ssqq.com
All Rules are made for a reason, but we try to be understanding as well.  Just don't
show up demanding an "Exception" without clearing it in advance.
GUESTS
are not permitted without prior email permission
We DO Allow Guests.  We DO NOT Allow Guests who show up on our doorstep
without any warning. A simple email to dance@ssqq.com solves the problem.
CLASS RECEIPT
must be brought each week
A movie requires a ticket and a ticket taker. SSQQ is no different. 
If you lose your receipt, we will verify your class by computer on the premises.
GROUP TUITION
cannot be switched to Private Lessons
This is the most obscure rule we have, but twice a year someone asks anyway.
The link takes you to an article that explains the reasoning.
REFUNDS
 
must be done ON FIRST NIGHT
Whether you register OnLine or Walkin, you have till the end of the first hour on the
FIRST NIGHT of class to ask for your Refund and you must do it at the studio.
REGISTRATION
after Week Two is not permitted
In Week Three, you have arrived at the movie when it is half-over.
How is it fair to the class to have the teacher waste valuable time catching you up?
SWITCHING PARTNERS
in all Group Classes is mandatory
Group Dance Classes teach you to lead or follow EVERYONE. Plus the Instructors rotate partners just like you do.  Don't want to switch?  Take Private Lessons
WATCHING
is not permitted
SSQQ is a School.  We are not a Zoo.
People who come in off the street don't need to be wandering through our classes.
RUDENESS 
to REGISTRARS and HALL MONITORS will not be tolerated
Registrars and Hall Monitors enforce the Rules. They don't make the Rules & cannot change them.  Abusing them for just doing their job is the stuff of bullies.
Note: There is so much information that it may be difficult to find exactly what you are looking for.
Try hitting "Control F" to bring up your "Find function" and type in a key word.
24 Articles on SSQQ Policy
Information Guests & Watching Rudeness No Children Change Partners Crowds/Receipts
Business Policies Questions Dance Widow Same Sex Volunteers Refund Overview
House Rules Private Lessons Group Privates Electronic Trnsctns Deal is a Deal Changes
Refund Wedding Lessons Group Discount Exceptions Exception Overview Tuition Switch
Refund Struggle Refund Defeat Refund Arguments Double Charges Switching Classes New to SSQQ

Refund Stories

 These articles deal with the ground rules, history, philosophy of the ssqq refund and credit policy.
 Deal is Deal
 
 Covers the reasons behind the Refund Policy and lists situations
 Explains why Group Class Tuition cannot be switched to private lessons
 Electronic Transactions
 
 Discusses Online Registration and the difficulty of Electronic Transactions
 Explains how to handle Double Charges and has the Courtney Walsh Story
 Exceptions
 
 Talks about our Credit Rules
 
 Exceptions Overview
 
 Talks about the History of our Credit Rules
 
 REFUNDS
 
 Home Page for Refunds. Covers the specific Refund Policy
 
 Refund Defeat
 
 Must Read for anyone frustrated with the ssqq refund policy.  At least you
 can read with delicious satisfaction about the only couple to ever win a refund argument
 Refund Overview
 
 How other dance studios handle the Refund problem plus a simple real-life experience during a ski vacation that shaped our policy.
 
 Refund Struggle
 
 Easily the best article of the bunch. Two MBAs squared off in a battle royal over $46 in 2005.
 
SSQQ Front Page Parties/Calendar Jokes
SSQQ Information Schedule of Classes Writeups
SSQQ Archive Newsletter History of SSQQ