Here is the SSQQ Rule
for Exceptions:
"Each
student gets one Exception per year.
Your exception can be used to switch a class to another month or make up
missed classes for free. It can also be used to take a class for
half-price that you took before 2002 or a class that has disappeared
mysteriously from your "history"
Your Exception must be approved by Rick Archer in advance via email. He reserves
the right to deny your request if it seems unreasonable.
If you show up at the studio to ask for your exception on the spot,
you will be
unsuccessful. The only way to get an Exception is to email dance@ssqq.com
and ask
for it in writing."
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All
of our rules
are easy to locate on our web site, they are posted at the entrance to
the studio, and the most important ones are even printed on our
receipts. If you participate in SSQQ activities, then you have a
responsibility as a member of our community to familiarize yourself
with our policies.
That said, sometimes people simply do know what the rule is or where
to find it and that is the absolute truth.
Therefore we have a Policy known as the "Exception Rule" basically allows our Staff to say,
"This
is the Rule and here is where to find it on our Web Site. But if
you wish for us to make an Exception in your case, every one of
our students is permitted One Exception per Year."
Just so you understand the Rules, we then put an "Exception
Alert" in your permanent SSQQ database record.
From then on the smart thing to do is to check out our Rules in
advance next time.
I challenge anyone to
find a situation relevant to our dance studio on our
POLICIES HOME PAGE
that does not have a link. Be sure to use "Control F" and type
in a couple keys words. If you find one, email your discovery to
dance@ssqq.com . We will give
you an Extra Exception for your efforts.
That said, we do make Exceptions.
A Note From Switzerland
March 2006
-----Original Message-----
From: Christian Meyer (mailto:cmeyer@sunrise.ch)
Sent: Wednesday, March 08, 2006 7:25 PM
To: dance@ssqq.com
Subject: stroke of a genius
Hi Rick
Here are some words of
appreciation for you
I only had one double private lesson at SSQQ, april 2004, so
I don't think I am in your
database. (but I still feel
I am some kind of ex-student of SSQQ ;-) )
I wish I'd live closer (than 4000
miles) - there are a lot of classes I'd like to take.
I also wish I had SSQQ in my
hometown.
Unfortunately, the only times I was in Houston the past
couple of years was during Christmas break - no luck for me.
I still browse your website often and refer it to friends,
especially the "Advice to men" and
"Secrets of Following" articles.
I also read your general policies and keep wondering how
often you have to explain the same, simple, reasonable rules
over and over again.
I still don't understand how you can run a successful dance
studio AND deal with all those entitlement -mentality idiots
without going utterly bonkers.
I can only applaud you for your patience.
I have a comment I'd like to make:
The "one exception per student per
year" is the true stroke of a
genius.
I think its an absolutely brilliant way of honoring honest
dancer's rare personal requests that still amount to a lot
of work for you (many of them, few of you) in a way that
cannot be abused by the cheap
shots.
I am sure it helps every one, staff or serious student
Sincerely,
Christian Meyer
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Exceptions
Everybody has got to die, but I always believed an
Exception would be
made in my case because I am so very special!! -
William Saroyan
Rules are made for a reason. As you
might imagine, all of our Rules favor the Silent
Majority over the Vocal Individual. However
we understand it is the nature of being human to ask for "Exceptions".
"What will it hurt if you let just one Kid in?"
"What will it hurt if you let just one Guest in?"
"What will it hurt if you let just one Stranger in to Watch?"
"What will it hurt if you let just one Student Register in the Third or
Fourth Week?"
"What will it hurt if you let just one Volunteer in even though I don't
have written permission?"
"What will it hurt if you let just one Couple not have to switch?"
You are absolutely right. If we make one
exception it probably won't hurt very much.
But you forget that everyone
else is watching.
There will be someone in the building who left their
kid home today who wanted to bring him. Next week, maybe he will...
There will be someone in the building who wanted to bring his girlfriend
visiting from out of town. He didn't bring her today, but maybe he will
tomorrow.
"What will it hurt if you let just one Kid in?"
And what is the Hall Monitor going to say
about the Kid to the second person? "Well, the lady on
Sunday let some guy bring his kid in. Why can't I bring my kid in
today?"
"What will it hurt if you let just one Guest in?"
And what is the Hall Monitor going to say
about the Guest to the second person? "Well, the lady on
Sunday let some woman bring her family in. Why can't I bring my
boyfriend in
today?"
People who ask for an Exception are often amazingly self-centered.
They only seem to see their side of the story. But what about the Dance
Studio's side of the story?
Before you ask for an "Exception", we ask one favor: Please try to
understand our position.
If we make an Exception for YOU, then we have to make an exception
for everyone. When
we make you happy, we end up making a lot of other people unhappy.
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SSQQ is in the awkward position of wishing to please you and to
simultaneously please every person in the building who have cooperated
with our rules even though they would like to have the same exceptions
made for them that you are asking us for.
- Yes, we understand that you wish to have your friend from out-of-
town watch your class.
- Yes, we understand that you were gone for business and you wish to
start in the third week of class.
- Yes, we understand that your ex did not pick up the children
and you have nowhere to leave them.
- Yes, we understand that you would rather dance only with your wife
and no one else in the class.
SSQQ is an enormous place. On any given night there are 100 to 200
people in the building. The odds are excellent that on any given night
there are probably one, three, five, or ten more people in the building who were in the same position as
you are, but abided by our Rules.
When we make an Exception for you, we
show disrespect for every one of these people who tried to cooperate.
The most simple way to illustrate our point is to play "It's
a Wonderful Life".
In this story, SSQQ Rules no longer exist.
Each night when you come to the studio, there are two dozen children
running around, a dozen guests of students sitting there watching and
laughing,
another dozen people who walked in off the street hoping to see what a
class looked like, no one switches partners if they don't feel like it,
a cell phone going off once every two minutes, six people in each class
who are slowing everyone down because they are starting in the third or
fourth week of class, unauthorized volunteers everywhere telling you how
to dance whether they know what they are talking about or not, and hopelessly
over-crowded classes because no one checks receipts or enforces the
rules and anyone walks in who wants to.
Is
this how the majority of our students want it? You figure it out.
Rules are made for a reason. Every one of our Rules was created because
someone who lacked common sense or respect for others made it difficult
for us to do our job and other students to have fun while we did it.
You have my word on that. Rick Archer
Do
we make Exceptions? Yes, of course we do. We make them all the time.
Here are some examples:
To Ask for an Exception, email Rick Archer,
dance@ssqq.com
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