1992: The Assistant Program Starts
By the late 80s we had perhaps a staff of 10. Whenever a
Staff Member left, we would pick the best student and
convert them practically overnight into an Instructor. We
would work with them right before class, then throw them in
the water and hope they would swim. As you might gather,
this method was very stressful for the new teachers. For
example, back in 1988 Sharon Crawford was so nervous at her
first class, she could barely speak above a whisper.
Sharon of course survived, but suggested there might be a
more humane way to train dancers teachers than simply
throwing them to the wolves. We thought Sharon was
exaggerating a little, but eventually agreed there might be
a better way to do this "new teacher"
thing.
Starting in 1992 we began to train new teachers using the
“Apprentice System”. These people were basically
Teachers-in-Waiting. The most talented students were hired
to help to veteran Instructors. Called “Assistants”,
they learned via on-the-job training. When someone would
resign, we would simply promote one of our Assistants to
become an Instructor. This system worked much better.
1996: The Volunteer Program Begins
Our "Assistant" innovation worked well, maybe
even too well. As our program continued to grow, Assistants
became so valuable that the Instructors began to fight over
who got to have an Assistant and who didn’t. At first we
had one Assistant on a Friday night. Then we had an
Assistant on every night. Then we had two Assistants on
every night. Then on some busy nights we went to 3
Assistants. However with 6 rooms each night, Economics
prevented SSQQ from hiring an Assistant for every Instructor
on every night. With 2 or 3 Assistants for 6 Instructors,
the Instructors began to argue over who got an Assistant and
who didn't.
So in 1996 SSQQ introduced the “Volunteer Program”.
We encouraged our Instructors to recruit one or two students
to help them teach their classes. Unfortunately our teachers
soon discovered that finding a good Volunteer was not that
easy to accomplish.
Reliability was a big issue. Many people would show up
one week, then wouldn’t show up the next. It was difficult
to depend on someone who couldn't be counted on. Other
people who volunteered were a little too interested in the
attractive students and not very interested in actually
helping. Some Volunteers were nice people, but not strong
enough dancers to be able to teach. And some very good
dancers were unfortunately too shy to realistically become
effective teachers. And let's face it, not everyone who
volunteered was interested in becoming a future teacher
either. Some people would volunteer for a month, then move
on to something else.
So we learned to promote people one step at a time. Each
new Volunteer became a “Helper” first. When it became
obvious that our new Helper was reliable and actually “Helpful”,
the Helper would be quickly be promoted to “Volunteer.”
After a Volunteer gained enough experience, they were
promoted to a “Volunteer Assistant” which made them an
SSQQ Staff Member. Although they were not paid, these people
had just as much status as any other Staff Member. They
could also take classes for free. Whenever an opening for a
“paid” position came up, one of our Volunteer Assistants
would be considered for the new spot.
2000: The SSQQ Instructors Take Over
the Volunteer Program.
This in a nutshell is the background story of the SSQQ
Volunteer Program. Now in 2000, due to the further growth of
our studio, SSQQ is at the point where we need to
re-organize our Volunteer Program. It seems that every Leap
Year, a good idea needs to be updated. In 1988 we stopped
hiring outsiders and threw people like Sharon to the wolves
instead. In 1992 we decided to train future teachers in a
more humane fashion by hiring Assistants. But by 1996 these
Assistants proved so valuable we added the Volunteer
Program.
Now here in 2000, there are so many Volunteers, we
actually need to start keeping track of everyone. We also
need to begin to make it more clear what our expectations
are from our Volunteers and what they can expect from
SSQQ. Most of all, it needs to be understood by
Volunteers and Staff alike that there are no longer any
"free-floating" Volunteers.
Starting in June, 2000, each Volunteer will report
directly to a specific Instructor on a specific night.
Helpers and Volunteers need to understand
that "Volunteering" carries
responsibilities.